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Frequently Asked Questions
Questions/Answers :
Q: I already have a tape drive and do my own back-ups. Why do I need Remote Backup Service?
Q: Will you have access to my business files after they are backed up?
Q: Can you back-up my network?
Q: What do I have to do? Will this system be much trouble for me?
Q: What's the difference between remote backup and tapes?
Q: How are our offsite backups kept secure?
Q: Why are offsite backups considered more beneficial?
Q: Is remote backup HIPPAA compliant?
Q: Who recommends online and offsite backups?
Q: Who has access to my offsite data?
Q: What if I have any other questions?
Q: I already have a tape drive and do my own back-ups. Why do I need Remote Backup Service?
A: 1) Most small businesses think they are doing back-ups correctly, only to find out they aren't.
2) Few businesses take back-up tapes off-site.
3) Many businesses prefer the added security.
Q: Will you have access to my business files after they are backed up?
A: No. All files are encrypted prior to transmission and only you have the password.
Q: Can you back-up my network?
A: Yes. Our software is fully network compatible.
Q: What do I have to do? Will this system be much trouble for me?
A: Once the software is installed, the files selected and back-ups scheduled then the RBS is fully automatic. Your back-up sessions are monitored to ensure they occur, so you can forget about the day-to-day back-up chore.
Q: What's the difference between remote backup and tapes?
A: Our offsite backup and restore service is much more reliable than most tape backups. A major risk of tape systems is that even when all indicators point to successful backups, the restores often fail. Secondly, most companies using tape systems don't employ a secondary offsite fail-safe system. Our system is completely automatic. In fact, you can forget it's working every night.
Q: How are our offsite backups kept secure?
A: All files are encrypted using Blowfish, DES, or any of the six other encryption methods which is selected by the user with their own personal encrypted code. This encryption key is only known by the client. Blowfish encryption has never been broken by a hacker. DES is used by the federal banking system. Computer Care not only provides for offsite storage of your critical data but we also mirror, or maintain multiple copies of your encrypted data. Additionally, we regularlymonitor your backup sessions to ensure they occur as scheduled.
Q: Why are offsite backups considered more beneficial?
A: The data is immediately stored offsite using an automated backup system. Also, only an internet connection is needed. This will completely eliminate the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.
A: Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the encryption code.
Q: Is remote backup HIPPAA compliant?
A: YES! As your backups are encrypted prior to transmission offsite the data is completely inaccessible by anyone but you, including Computer Care. This fulfills the HIPAA Sec. 164.308(a)7(ii)A requirements to "...implement procedures to create and maintain retrievable exact copies of electronic protected health information."
Q: Who recommends online and offsite backups?
A: Online and offsite backups are recommended by many organizations. They include: The American Red Cross, Emergency Management Guide for Business and Industry, Federal Emergency Management Agency, American Insurance Service, Building Owners and Managers Associations International and many other local, state, and federal organizations.
Q: Who has access to my offsite data?
A: In it's unencrypted format, only you! Computer Care, only, has access to the data in its encrypted format. While encrypted, the information is completed protected. We can determine how many files backed up during a particular session, but not what they contain. Not even the name of the files.
A: Broadband internet access (Cable, DSL, T1, not dialup). Windows PC's, either networked or not. We can backup a single or multiple machines on your network!
A: Once installed, NOTHING!
Q: What if I have any other questions?
A: Please feel free to call us for any other questions you may have. Toll Free 1.877.8BACKUP